Refund Policy

Updated October 26, 2026.

Failed generations

Failed generations are automatically refunded in credits, or their reserved credits are released. Rejected photos are never charged. If your balance does not update, contact support with your job ID and account email. Do not send sensitive payment information.

Unused credits

Request a refund for unused purchased credits within 14 days of purchase by emailing support with your account email and order reference. Used credits and successfully delivered generations are not refundable. Where part of a pack has been used, only the unused portion is eligible, calculated from the amount actually paid. Refunds return to the original payment method through Waffo, subject to processing time. Mandatory consumer rights remain unaffected.

Quality concerns

Each completed paid video includes one free re-make within 24 hours of delivery. If a face or key action looks wrong, use that option and consider a sharper photo. AI generation can vary, and a successful delivery does not guarantee exact likeness or viral results. Contact support if you believe a technical failure was incorrectly marked completed.

Photos, consent and safety

Adults only (18+). No minors or possible minors, celebrities or public figures. Upload one real photo of one consenting adult per upload; Duo uses two separate photos and requires confirmation that the second adult agreed. No nudity, swimwear, underwear, revealing clothing, violence or hate content. We reject unsafe inputs without charging video credits.

AI transparency and rights

All scenes are newly generated and labeled AI-generated. They are creative scenes, not recordings of actual events. Keep the AI label, corner mark and metadata when posting. No original songs are included. Add the trending sound in TikTok/Reels when you post, subject to the rights available on that platform.

Videos are generated with Veo 3.1, Google's AI video model, with ByteDance's Seedance 1.5 Pro as a backup model. MemeRemake is not affiliated with Google, ByteDance, TikTok or any meme creator.

Contact

Contact [email protected] for support, privacy requests, billing questions or content reports.